People left in urine-soaked clothes at care home
GoogleA care home where people were left in urine-soaked clothes has been rated as Requires Improvement.
The Coach House in Great Yarmouth, Norfolk, was criticised for inconsistencies in safeguarding, record keeping, hygiene and communication by the Care Quality Commission (CQC).
Inspectors said there were "widespread, systemic failings in safety, care quality, governance and person‑centred care".
The service was rated following an inspection in September 2025. It was reinspected between October and November of the same year, and minor improvements were identified, but it also breached a new regulation regarding treating people with dignity and respect.
Inspectors noted they saw people in "dirty clothes," some with unkempt hair and that people were often found with urine-soaked clothes.
"People were not supported to maintain good personal hygiene, and daily notes showed people were often found wet with urine," the report said.
They also said there were "malodours" and damaged furniture.
Family members also reported inconsistent care, with some citing concerns about communication, however, another called the staff "exemplary".
The CQC found that staff were not always responsive and that people were not always treated according to their individual needs or preferences.
"We observed one person being asked what they would like for breakfast when they were asleep," the report said.
Staffing levels were also inconsistent, and some told the regulator they did not feel supported by the provider.
At an earlier inspection, the service was found in breach of regulations for safety, consent, governance and fit and proper persons.
In October and November, the service was found to have breached the regulation for treating people with dignity and respect and was still in breach for safety and governance.
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