Fire causing disruption to ferry booking system

George ThorpeChannel Islands
News imageBBC A Brittany Ferries vessel called Islander docked in Guernsey. The ferry is mostly white with some blue stripes. It is a sunny day.BBC
Brittany Ferries said it would update customers on the situation

Ferry bookings have been disrupted after a fire caused a reservations system outage.

Guernsey's main ferry operator Brittany Ferries said the incident happened at an IBM data centre, a facility housing IT infrastructure.

A message on the firm's website said the fire meant it was unable to access its reservations system and, as a result, customers could not make or amend bookings online or through the contact centre.

Brittany Ferries said IBM was working to resolve the issue and it was hoped access would be restored "no later than close of play" on Monday. The BBC has contacted company and IBM for further details.

Brittany Ferries, which runs services to Poole, Portsmouth and St Malo to and from Guernsey, said it would keep customers updated while the incident is dealt with.

"Customers travelling on Monday will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in," the message on the firm's website said.

"Thank you for your patience and understanding," it added.

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