Council sorry for missed bin collections

10 hours ago

Amber MaceyJournalist, East Halton

News image — Ann Hoy's bins took eight weeks to be collected

BBC A wide angle shot of a woman with short blond hair, wearing a red hoodie. She is holding a red bin open with her right hand and looking directly into the camera. White bin bags are full to the top of the bin — Ann Hoy's bins took eight weeks to be collected

A council has apologised to a woman whose bins were not emptied for eight weeks.

Ann Hoy, from East Halton near Immingham, North East Lincolnshire, said her general waste and recycling had just been collected for the first time since early March.

"We're paying for a service to have our bins emptied. We pay our council tax - that's supposed to cover this service - yet we're not receiving it," she said.

North Lincolnshire Council said: "We are sorry Ms Hoy's bins were missed. They have now been collected. A technical issue has now been resolved and steps taken to make sure it does not happen again."

A woman in a red hoodie with blond hair is looking over an open red bin. She is holding white bin bags full of rubbish, which is falling into the bin. She is stood on the side of the road outside her house. — Hoy says her uncollected bins were becoming "very smelly"

Hoy said the situation had left her feeling "stressed" and "anxious", checking every day after work to see whether her bins had finally been emptied.

She said she had emailed and called the council several times since March, but to no avail.

Earlier this year, the council distributed 70,000 new burgundy bins to households in North Lincolnshire as part of "one-bin-for-all-recycling" system.

North Lincolnshire Council added: "This has been the largest change to waste collection and recycling ever - but that scale does not change the impact on this one household."

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