Traders targeted in 'aggressive' refund scam

Police have issued a warning amid reports traders in Derbyshire have been targeted in an "aggressive" refund scam.

Derbyshire Police said it has received multiple reports in recent days of people being contacted by a disgruntled customer demanding a refund for inadequate work.

But when asked for specifics regarding the job, such as the location, they have been unable to provide any further details.

Upon checking the name of the supposed customer - which in some cases has been "John McVey" - the business has not been able to find any related work or job records.

PC Louise Rodger said the amount the caller has demanded has varied.

She said: "When challenged, the caller or message sender often becomes aggressive, but cuts contact as soon as they're told police have been informed.

"Many businesses advertise their number online, and criminals may try to make an educated guess as to areas a business might have completed work, so always check your records before issuing refunds to genuine customers."

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