Small print, big problem

Available for over a year

Having cancelled a contract with a storage facility, Rita’s son was surprised to find he had still been charged for the next month. But they soon learned a valuable lesson about the importance of reading the Terms and Conditions. For more consumer stories, listen to the JVS show live on BBC 3CR, weekday mornings from 10am. If you have a consumer problem, email jvsshow@bbc.co.uk