Insurance Complaints Spike, Consumer Confidence Drop, Unwanted Parcel Lockers

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Returning home from a holiday to discover your home has been flooded with sewage water may sound like one of the worst things imagainable. But for Nicholas and Louisa Scarr it was just the beginning of a 14 month battle with their insurer Lloyds Banking Group to get their home back. We hear their story and what it tell us about how the insurance market is functioning right now with Sam Richardson from consumer group Which? and Chris Bose from the Association of British Insurers. We also look into why consumer confidence has dropped at its fastest rate in four years and to its lowest level in three. That's according to a survey from accountancy firm PwC. We'll hear from Kien Tan from PwC plus some shoppers in Greater Manchester about how confident they are feeling about their finances right now. Parcel lockers have made sending and receiving packages easier and more conveneient for many people. But how would you feel if an eight foot parcel locker appeared outside your home without warning? We hear how parcel lockers are expanding rapidly and on occasion appearing places where they are unwanted. PRODUCER: CATHERINE EARLAM PRESENTER: WINIFRED ROBINSON