Article: published on 5 October 2026
Presenter Rick Adams in the Morning Live studio
How can I write to my card provider about chargeback?
- Published
On Tuesday 6th September, presenter Rick Adams joined Morning Live to discuss consumer rights when buying fake products online.
In certain circumstances, you may need to contact your card provider regarding chargeback. Further information can be found below.
To find out whether you're eligible for a section 75 or chargeback claim
The Financial Ombudsman provides information on problems with goods and services as well as section 75 and chargeback.
To find out how to make a claim, click here, external.
If you need to write to your card provider
Which? provides a template letter you can use to contact your card provider regarding a chargeback claim. You can find the template here, external.
