Helpful resources to navigate the January landline switchover

On Thursday 15th October 2026, consumer journalist Harry Kind joined BBC Morning Live to answer viewers' questions and concerns about the digital landline switchover, as the deadline approaches. With over 1.2 million connections still needing to be switched, Harry explained why it's important not to ignore communications from your phone provider, what the change means for your home phone and whether you can keep your existing number.

The UK's traditional landline network is due to be switched off by January 2027. See below for further information and advice on how to prepare for the digital switchover, including where to find help and support.

For advice on the digital landline switchover, visit the Ofcom website, which explains what the change means for you, what to do if you need extra support and how to ensure any care alarms or other connected devices continue to work.

You can also find independent advice and support from the following organisations:

Age UK, external - information about the changes to landline telephones and what they mean for older customers.

RNID, external- guidance on the switchover for people who are deaf or have hearing loss, including specialist phones and assistive equipment.

AbilityNet, external- digital support resources, including a webinar on the landline switchover delivered in partnership with BT.

Digital Poverty Alliance, external - information and resources designed to help people who may face affordability barriers or need additional support to stay connected.